PayPal Virtual Terminal - 2005 User's Guide Page 21
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Virtual Terminal User Guide July 2005 21
Using Virtual Terminal
Handling Problems
Handling Problems
If a transaction is unsuccessful, PayPal displays an error message, which can include an AVS
response code and a reference number for PayPal Customer Service. The following is an
example of a reference number:
FIGURE 3.1 Example of Problem Reference Number During Order Processing
Card Verification Value Responses
One possible problem in processing a transaction is that the Card Verification Value fails to
match. In this case, PayPal displays the CVV response “N”, and the transaction fails. If the
reponse is other than “N,” Paypal does not reject the transaction.
TABLE 3.4 CVV Response Codes
CVV
Code Meaning Matched Details
M Match CVV number itself
N No match None
P Not Processed Not applicable
S Service not Supported Not applicable
U Unavailable Not applicable
- Virtual Terminal User 1
- Contents 3
- 4 July 2005 4
- This Document 5
- Intended Audience 5
- Notational Conventions 5
- Documentation Problems 6
- Revision History 6
- 8 July 2005 8
- Applying For Virtual Terminal 10
- 10 July 2005 10
- Setting Up Virtual Terminal 11
- 12 July 2005 12
- 14 July 2005 14
- 16 July 2005 16
- Using Virtual Terminal 17
- Entering Order Details 18
- Entering Billing Information 19
- Handling Problems 21
- Capturing, Voiding, and 29
- Refunding on www.paypal.com 29
- 30 July 2005 30
- Voiding an Authorization 31
- Processing a Refund 31
- 32 July 2005 32
- Withdrawing Funds 33
- 34 July 2005 34
- Withdrawing Funds by Check 35
- 36 July 2005 36
- Troubleshooting 37
- 38 July 2005 38
- 40 July 2005 40
- Message, and Long Messages 41
- Direct Payment API Errors 50
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